Help & Support

1. Contact us

Email akiltheredr@gmail.com. We reply within two working days.

To help us sort it out faster, please include:

• the email address you sign in with;
• your phone model, and whether it’s an iPhone or Android;
• what you were doing and what happened, with the date and rough time;
• a screenshot, if there was an error on screen.

2. Signing in

I didn’t get my code

Check your spam or junk folder, and check the email address is spelled correctly. Codes can take a minute to arrive. If it still hasn’t come, go back and request a new one.

My code doesn’t work

Each four-digit code works once and expires after a few minutes. Request a new code and use the most recent email.

Why is there no password?

Signing in with a one-time code means there’s no password to forget, reuse or have stolen. Keep your email account secure, because that’s what protects your Rehearse account.

3. Practice sessions

What’s the difference between voice and avatar?

Voice only is like a phone call with the character, and costs 1 credit a minute. With the face adds lip-synced video of the character reacting as you talk, and costs 5 credits a minute.

The character is taking a long time to join

Joining can take a little while, especially if nobody has practised for a while. If it’s slower than usual, the app tells you. If the character still hasn’t joined after 75 seconds, the session ends and you aren’t charged — the reserved credits return to your balance automatically, usually within 20 minutes. Check your connection and try again.

The character can’t hear me

Rehearse needs access to your microphone.

• iPhone: Settings → Rehearse → turn on Microphone.
• Android: Settings → Apps → Rehearse → Permissions → Microphone → Allow.

Also check the microphone button on the call screen isn’t muted.

The character talks over me, or hears itself

Use headphones and find a quiet space. Without headphones, the character’s voice can come out of your speaker and back into your microphone.

My Bluetooth headset isn’t working

Connect the headset before you start the session. On Android, allow Rehearse the Nearby devices permission if you’re asked.

How long can a session be?

Up to 5 minutes on the Free plan and 10 minutes on paid plans. You can end a session sooner at any time with the red button.

I chose avatar mode but there’s no face

If the avatar service can’t start, the session runs as voice only so your practice isn’t lost.

Can I practise in another language?

Not yet. Rehearse currently works in English only.

4. Feedback, scores and streaks

How long does feedback take?

Usually under a minute after you hang up. While it’s being written, the app shows you short insights about leadership.

It says my feedback couldn’t be generated

Use the retry button on that screen. If it keeps failing, email us with the date and time of the session.

It says the session was too short

Very short sessions don’t contain enough conversation for useful feedback, so try a few back-and-forth exchanges before ending. You’re only ever charged for the minutes a session actually ran.

How is my score worked out?

The conversation is marked from 1 to 5 on four skills — clarity, empathy, assertiveness and structure — and combined into a score out of 100, with clarity and assertiveness counting most. The feedback is written by AI, so it can be wrong. Treat it as a practice aid.

Why didn’t a session count towards my streak?

A session counts when it runs for at least a minute and you speak at least twice. Days follow your phone’s time zone, so a late-night session counts for the day you had it.

5. Credits and plans

How do credits work?

Voice costs 1 credit a minute and avatar costs 5. When a session starts, credits are reserved for its full length; when it ends, you’re charged for the minutes used and the rest comes straight back. The Terms of Use have the details.

I’ve run out of credits

On a paid plan, top-up packs appear in Profile once your balance drops below 50 credits — enough for one full avatar session. On the Free plan, choose a plan from Profile → Subscription for a monthly allowance.

Do unused credits roll over?

Your monthly allowance doesn’t. Top-up credits do: they stay in your balance until you use them, and your allowance is always used first.

How do I cancel my subscription?

• iPhone: Settings → your name → Subscriptions → Rehearse → Cancel Subscription.
• Android: Google Play → profile picture → Payments and subscriptions → Subscriptions → Rehearse → Cancel subscription.

Your plan keeps working until the end of the period you’ve paid for.

I have a new phone. Where’s my subscription?

Sign in with the same email, open the plans screen and tap Restore purchases. Make sure you’re using the same Apple ID or Google account you bought it with.

Can I get a refund?

Apple and Google handle all payments, so refunds go through them: on iPhone at reportaproblem.apple.com, and on Android through Google Play. Sessions that fail to start are never charged.

6. Your own scenarios

How do I build my own scenario?

On a paid plan, go to Templates → Build your own. Describe the situation, who you’ll be talking to and what you’re worried about hearing, then choose how they behave. Your scenarios appear under Your scenarios.

My scenario was refused

Scenarios are checked automatically, and we don’t build rehearsals involving harassment, threats, self-harm or other harmful content. If you’re facing something like that for real, please talk to a person: your HR team, someone you trust, or a local support line.

7. Your account and data

How do I change my name or setup answers?

Go to Profile → Reset onboarding and go through setup again.

How do I delete my account?

Profile → Delete account. Cancel any subscription in your store account first. See Delete your account for what’s removed and what’s kept.

Who can see my practice sessions?

Not your employer, and not anyone you rehearse about. A small number of our support staff can view a transcript when they need to in order to help you, and transcripts are deleted after 30 days. The Privacy Policy has the full picture.

Can I get a copy of my data?

Yes. Email akiltheredr@gmail.com from your sign-in address and we’ll send you a download link.

8. Getting real help

Rehearse is a practice tool, not a crisis service. If you’re being harassed or threatened at work, or you or someone else is at risk, contact your local emergency services, your HR team, or a support line in your country.